Terms and Conditions
Introduction: These terms and conditions have been devised to provide a summary of responsibilities that exist between Sportsworld Group Ltd (hereafter, Sportsworld, we, us and our) and you, the person who makes the booking. Your confirmation of the booking in accordance with the booking procedure set out in “How to book your experience” means that you and all persons named on your booking agree to be bound by these conditions. These booking conditions are applicable if you are a resident of the United States of America or Canada. If you are not, please contact us for details of the applicable conditions. The tours featured on this website are offered for sale in the United States and Canada and are not sold or offered for sale in the UK.
These terms and conditions also include provisions which apply irrespective of whether you book any tour with us - see in particular Liability, Our website and Compliance with law.
How to book: Please follow the booking procedure set out in “How to book your experience”. After booking, please contact us on info@purewimbledon.com or TOLL FREE (USA) #: 1 866 790 3473 / ( Canada) #: 1 888 322 4671] in relation to any of the matters referred to in these conditions.
Payment: A non-refundable deposit of 50% of the total tour cost (including any extra nights and single person supplements, if applicable) based on your first choice tour and hotel must be paid at the time of booking. Full payment must be made immediately if booking on or after April 12, 2009. A booking confirmation and balance invoice will be issued following receipt of your deposit / full payment providing your first or second choice tour is available. The full balance must be received no later than April 12, 2009. Additional options such as excursions, flights or travel insurance require full payment at the time of booking. Payment can be made in any of the ways indicated in “How to book your experience”. No travel documents can be dispatched until full payment has been received. Sportsworld reserves the right to cancel any tour that has not been paid in full by the due date in which case the cancellation charges shown below will be payable.
Booking confirmation / invoice / other documents: Please check your booking confirmation and balance invoice together with any other documents we send you as soon as you receive them and let us know straight away if anything appears to be incorrect or incomplete. We have no responsibility for any inaccuracy in any confirmation / invoice / other document which derives from any error on our part unless notified of the same in writing within 14 days of our sending out the document in question.
Prices: The prices shown on this website were calculated in accordance with known costs and exchange rates, based on a rate of £1 = $1.98. We reserve the right to make changes to our advertised prices at any time before your tour is confirmed, whether this is due to exchange rate fluctuations or for other reasons. Errors may occasionally occur. If there are changes to or errors (of which we are aware) in our published tour details or prices, we will advise you at the time of booking.
Booking amendments: Should you wish to make any alteration to the details of your tour once your booking has been accepted by us, Sportsworld will do its best (subject to availability) to accommodate your new requirements. Alteration requests must be made via email to info@purewimbledon.com. You will be liable for any increased costs of the new arrangements together with any charges imposed or incurred by any of our suppliers. We may request a fee of up to $50 per amendment. All amendments and changes to any portion of your tour must be notified to us by April 12, 2009 at latest.
Cancellations: All cancellations must be notified to us via email to info@purewimbledon.com. If a cancellation is made after April 12, 2009 but the balance payment has not been made, you will still be held liable for the full tour cost. Cancellation of the basic tour program will incur:
Before April 12, 2009 - Loss of deposit
From April 12, 2009 - Loss of 100%
Cancellation of additional options such as flights or excursions incurs cancellation charges in accordance with the terms applicable to the option in question. Additional options are generally non refundable from the time of booking.
Liability: Sportsworld will use reasonable skill and care in the arrangement of our tours and in the selection of our suppliers. Providing we have done so, we will have no liability for the act(s) and omission(s) of our suppliers. We have no liability where any tour is not provided as advertised or confirmed or if any contractual obligation is not performed as contracted or you or any person(s) named on a booking suffer any injury, illness, death, loss, damage, expense, cost or other sum(s), in all cases of any description or nature whatsoever, as a result of (1) any event or circumstances which we or the supplier of the service(s) in question could have foreseen or avoided even with all due care (for example, adverse weather conditions or actual or threatened terrorism) (“force majeure”) or (2) the act(s) or omission(s) of you or any person(s) named on your booking or (3) the act(s) or omission(s) of a third party not connected with the provision of your tour which were unforeseeable or unavoidable. We have no liability in relation to any flight(s) we book on your behalf beyond making the booking in accordance with your instructions and providing you with a ticket or other means of accessing your flight (providing full payment has been made). For any claim which does not involve death or personal injury, our maximum liability is limited to twice the price paid by or on behalf of the client(s) affected. Suppliers limit and exclude their liability in accordance with their own terms and conditions and applicable international convention(s) and agreement(s). Except as set out above, we cannot accept any liability whatsoever . We have no liability whatsoever where we do not enter into a contract with you. Except as set out above, no warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this website or any inability to access or use (or delay in doing so) this website.
Rain Check Refund System: The All England Lawn Tennis & Croquet Club offers a rain check refund system which includes all tickets that are part of Sportsworld's Official North American Tours Program. The All England Lawn Tennis and Croquet Club's rain check policy states that if there is less than one hour's play on the court for which tickets have been bought, the maximum refund payable will be the face value of the ticket. If there is more than one hour's play but less than two hours' play, refunds will be limited to half of the face value of the ticket. Full details of how claims should be made can be found in your information booklet, which will be included in your tour documents. Sportsworld has no liability in relation to the tournament (including whether any play takes place).
Complaints procedure: If you have a problem during your tour, please inform the relevant supplier (e.g. hotel) and Sportsworld representative immediately who will endeavor to correct the situation. If your complaint cannot be completely resolved at the time to your satisfaction, you must complete a report form, which can be obtained from the Sportsworld representative. Please follow this up within 28 days of the end of your tour by writing to our Customer Services Department at Sportsworld Group Ltd, Windrush Court, Blacklands Way, Abingdon OX14 1SY, United Kingdom, giving your original booking reference number and all the relevant information. It is a condition of this contract that you comply with the above complaint procedure. If you fail to do so, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.
Alterations: Should it be necessary for Sportsworld to alter or cancel your confirmed tour (after we have accepted a booking in writing) where the altered / alternative arrangements offered are of an equal or higher standard to those originally confirmed, no refund or compensation will be paid. If only alternative arrangements of a lower standard are available, you will be offered a refund of the difference or the opportunity to cancel and receive a full refund of monies paid to Sportsworld. Sportsworld will not be responsible for any changes due to 'Force Majeure'. No liability can be accepted where any tour has to be curtailed or changed as a result of force majeure after the start of the tour.
Restrictions: The All England Lawn Tennis and Croquet Club have requested that these tours are not used in any competition or promotion. It is regretted that the seats allocated to the official North American Tours program are not suitable for wheelchairs. Please note babes in arms will not be permitted.
The contract: All terms contained on our website or in our booking conditions are governed by English law. You and Sportsworld agree that any dispute, claim or other matter of any description which arises between us must be dealt with under the ABTA Arbitration Scheme referred to below (if available for the claim in question) or by the Courts of England and Wales only to the exclusion of all others. These booking conditions form the basis of your contract which will come into existence when we issue a booking confirmation. Sportsworld will do its best to comply with special requests made at the time of booking. However, failure to comply with any requests will not be a breach of contract. If you have any medical problem or disability which may affect your tour, you must advise us prior to booking so that we can advise as to their suitability. No persons other than Sportsworld Directors have authority to alter, amend or waive any conditions of the contract.
ABTA Arbitration: Disputes arising out of or in connection with this contract which cannot be amicably settled may be referred to arbitration if you so wish in accordance with a special scheme arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details can be provided on request or can be obtained from the ABTA website (www.abta.com).
Financial protection: All monies paid to us for any tour (other than any flight(s) booked through us) are fully protected by ABTA and will be refunded by them if your tour cannot be provided due to our insolvency.
Travel insurance: Sportsworld strongly recommends the purchase of travel insurance upon payment of deposit, and offers 'Travel Guard', a comprehensive policy, to all its clients. If a client chooses not to purchase this insurance, then he/she will be responsible for purchasing alterative coverage, which is equivalent to or better than the coverage provided by the Sportsworld policy, in order to protect themselves should they find it necessary to cancel their tour or interrupt it before the tour is completed. Cancellation fees are set out above in the section entitled 'Cancellations'.
Our website: This website is for your personal and non-commercial use. No part of this website may be reproduced in any form without our prior consent, other than temporarily in the course of using our service or to keep a record of a transaction entered into using our service. No-one accessing our website may modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or in any other way use any material, information, products or services contained or featured on this website. The copyright in the material contained on this site belongs to us or its licensors. “Sportsworld” is a registered trademark of Sportsworld Group Limited. The information on this website may contain technical inaccuracies and typographical and other errors. It may be updated from time to time and may at times be out of date. Advertised prices may be changed at any time without prior notice. If any price is obviously incorrect, we will not be bound by it. We accept no responsibility for keeping the information on this website up to date or liability for failure to do so. You must ensure you check all details of your chosen tour (including the price) at the time of booking. See also Liability above.
Compliance with law: We are an English registered Company. Our business and the services we offer are governed exclusively by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of us, any information relating to such services and/or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.
Sportsworld wishes you a very enjoyable visit to Wimbledon.
info@purewimbledon.com
TOLL FREE ( USA) #: 1 866 790 3473 / ( Canada) #: 1 888 322 4671